Customer Services
Thank you for supporting our family owned and operated business. We genuinely appreciate your patronage!
About Us
You are invited to read About Us.
Picking Up Your Order
Open to the Public: Tues-Fri / Noon to 4:30pm
Shop Online: 24/7
Closed to the public on Friday, January 20, 2012.
We have created the option for you to shop and pay for your order online then pick up your order during a week-day work-day even if we're closed. Click here for details.
Order Pick-Up Location:
A Child's Dream Come True
214-A Cedar St.
Sandpoint, Idaho 83864
Just across from Di Luna's and between Eichardt's and the Pend d'Oreille Winery on the north side of the street.
Directions: Click here for Map Quest directions.
Contact Us
Email: Email is the best way to contact us. You can click here to send an email.
Phone/Contiguous United States:
(800) 359-2906 - Monday-Friday, 10am-3pm Pacific Time
Phone/Idaho & Outside Contiguous USA:
(208) 255-1664 - Monday-Friday, 10am-3pm Pacific Time
24 Hour Fax Line: (208) 255-2656
Mail:
A Child's Dream Come True
214-A Cedar St.
Sandpoint, ID 83864
USA
General Information
Online ordering vs. phone ordering: The best way to ensure quick delivery of your order is to place it online. The orders go directly into our system allowing for faster order processing and packing. Please note! Online ordering is the only way to take advantage of shipping specials and promotional codes. If you are new to online shopping, you can scroll down this page for detailed instructions.
Phone order: If online ordering is not an option for you, we do accept phone orders. Please have your order list prepared in advance. School phone orders are welcome. Please note! Phone orders do not qualify for shipping specials and promotional codes.
Order status questions:
Please allow time to receive your order. If your order has shipped, a tracking number was emailed to you. Find out more about time in transit and
shipping details here. Product questions: Detailed information about all of our products is provided on our website. If you don't see the answer to your question after reading the product description, please
contact us and we'll do our best to help you.
Phone contact: If you get our voice mail we are either packing orders or are on the phone. It is
very important you leave a message if you wish to speak with us. Voice mail is checked periodically during the work day and calls are returned the same or next business day whenever possible.
Product Safety Information
Product safety is extremely important to all of us at A Child's Dream Come True. We are committed to providing you and your family safe materials for natural toy making and play. To learn more, please click here.
Discounts and Wholesale Information
Read about our Discount Policy and wholesale information.
Shipping Information
For shipping cost and detailed shipping information, please click here.
How to Order Online
How to order online: We accept online orders and credit card payments through our secure online order processor. Please use the order buttons to add items to your shopping cart. Once in the cart, you may adjust the quantity of your items then click the "change the quantity" arrow to apply your changes. When you are ready to check out, please select the "View Order" link to be taken to your shopping cart where you can select "Check Out".
Payment options: When checking out you will be given several different payment options including the option to ship the order to an address other than your billing address. You can also download and print out an order form to mail with a check or money order, drawn on US Funds, payable to "A Child's Dream Come True". Please note that payment by check can delay an order by two weeks.
Submitting your order: Please review your order and information carefully to make sure it is correct then click the Submit button. An order confirmation will be emailed to you immediately. Please, review this confirmation as well and reply to us right away with any corrections.
Out-of-Stocks: We do our best to keep all products in stock and our website up-to-date. In the event part of your order is not available we will e-mail or phone you so you can either cancel the item or select another item. We do not split ship orders.
Idaho deliveries: are subject to sales tax.
Return Policy ~ for exchange or credit only
Prior to ordering: Please call or email us if you have any questions about our products before placing your order. Unless we made an error, your return may be subject to a 15% restocking fee and non-discounted shipping charges.
30-Day Exchange Policy: If for any reason you are not completely satisfied with your purchase, we will promptly replace, exchange or arrange for store credit for your return. You must call within 5 days for a return authorization number and pertinent shipping instructions. We must receive your return in the original, like-new condition within 30 days from the date of purchase. Unauthorized returns cannot be accepted.
If your order qualified for a shipping discount your return may result in you being charged a non-discounted shipping rate and reduce the dollar amount of your exchange or store credit.
15% Restocking Fee: Please order carefully. A 15% restocking fee is applied to cut felt, fabric and materials. This includes but is not limited to: Silk Yardage, Cotton Gauze, Cotton Skin Tone Knit, Felt, Velour, and Tubular Gauze/Stockinette.
Non-returnables: Opened, used or damaged items; Books and Patterns; Cds; Flutes, Whistles, and Crow Calls; Needles and Hooks, sale items; and items that have absorbed smoke or odors.
Return Shipping: We will happily reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.
