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Shipping & Returns

Holiday Dates & Shipping Guidelines for Continental USA

for delivery of in-stock merchandise*

 

Christmas is December 25! For delivery by December 24...

Order by 3 pm PST Wednesday, December 17... 

Select Flat Rate Standard or Free 

Order by 2 pm PST Friday, December 19... 

Select RUSH for estimated cost 

Order by 2pm PST Monday, December 22...

 Select RUSH, leave a note for 2 Day Air and
we will contact you by phone with a quote

Missed your date? Not sure what to get? A GIFT CERTIFICATE ordered online is emailed immediately to the recipient and solves your dilemma in a snap!


*Healing Heart Weighted Baby Doll is not eligible for RUSH shipping. Extra fees may apply to orders for fiber and boxes shipping by dimensional weight. We have noted this on the product's page. Delivery cannot be guaranteed during the high volume holiday season.

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You will receive an emailed tracking number once your order ships.

We can ship to multiple addresses in one order. Shipping fees apply to each address.

 

SHIPPING RATES

USA (continental)

Flat Rate Standard (3-7 business days most orders)

 

$95 or more - FREE!
Under $95 - $8.95
Under $15 - $5.95

 

Exclusions: Extra shipping might apply to orders with 2 pounds or more of fiber, extra heavy or dimensional weight boxes or bulk discounted items. We will contact you.

 

Combined orders and orders with "add-ons" only pay the shipping fee on the initial order (unless subject to additional charges). Free shipping cannot be applied retroactively.

Invoiced purchase orders, orders received by mail and discounted AWSNA orders do not qualify for flat rate or free shipping.

 

RUSH (2-4 business days)

 

You will see an estimate at checkout. Your final charge will be a minimum of $13.95 or actual postage PLUS $5 for RUSH. We refund excess shipping paid or contact you for additional funds. Please be available to avoid delays.

 

RUSH orders submitted by 2 pm Pacific Time on a business day are guaranteed same day shipping. Delivery time is very reliable but not guaranteed. We use Priority Mail or UPS 3 Day Ground, whichever is less.

 

Overnight and 2-Day delivery are offered but costly. Please contact us for a quote by noon Pacific Time.

Outside Continental 
USA

Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, APO/FPO (5-6 business days)

 

Orders ship by Priority Mail. The fee shown at checkout is an estimate based on merchandise total and not weight. Sometimes it is much higher and sometimes much lower than the actual cost. We refund excess shipping paid or contact you for additional funds. Your final charge is the greater of our Flat Rate or the actual postage/insurance cost + handling fee.

 

We are not staffed to calculate shipping in advance. Click here for the USPS shipping calculator. You will need to estimate the weight of your package.

 

Canada and International (usually 1-2 weeks*)

 

Orders ship by the U.S. Postal service. The fee shown at checkout is an estimate based on merchandise total and not weight. We refund excess shipping paid or contact you for additional funds. Your final charge is the greater of our Flat Rate or the actual postage/insurance cost + handling fee.

Packages weighing 4 pounds or more ship by Priority Mail and could cost DOUBLE the estimate to ship.

 

We are not staffed to calculate shipping in advance. Click here for the USPS shipping calculator. You will need to estimate the weight of your package.

 

You are responsible for any customs, duty, taxes or brokerage fees charged by your country upon entrance. We cannot mark your package "Gift" or value the order at less than what you paid as that is illegal.

 

*Delivery time may be longer during the holidays or if delayed in customs. Please allow up to 4 weeks. For package information click on the tracking number link emailed upon shipment or contact your local postal service with that number.

 

Delivery not guaranteed to the following countries. Purchaser assumes FULL risk. We will not refund you if the package never arrives. List is subject to change.

 

Brazil
Greece
Italy
Philippines

Central America
India
Malaysia
Spain
Most African Countries (South Africa is guaranteed)

China
Indonesia
Mexico
United Arab Emirates

 

Local pick-up

A great way for locals to get in on limited time offers! Order and prepay online. In the Ship To field, put a local address or our store address (214 Cedar St., Sandpoint, ID 83864) for sales tax purposes. Select "Local Pick-Up" for your delivery option and leave a note in the comments box letting us know when you'd like to to pick up your order. We'll email you to make arrangements. Scheduling may require up to 2 business days for in stock items. You can also order by phone during Customer Service hours.

 

We can only accommodate shoppers during "shopping hours" so if you pick up when we would normally be closed, we can hand you your package but cannot accept payment. Thank you for understanding.

SHIPPING NOTES

Address requirements

If you have a PO Box, please enter both that and your complete physical address in the shipping address section to ensure delivery. Avoid delays and surcharges, by providing a correct and complete shipping address including apartment, suite, or floor number.

Address correction fee and reships

We must pass on to you any address correction costs, reships or return shipping costs resulting from an incorrect or incomplete shipping address. Our couriers will not call you if they are unable to deliver your package. They rely on you to stay on top of any irregularities. We recommend you track your package's progress via the information contained in your shipping confirmation email.

We do not refund shipping on cancelled returned orders. Your merchandise refund may be reduced by the actual shipping costs.

Gift order?

Please take time to verify the accuracy of the address and enter the information carefully to avoid address correction costs charged by our couriers.

Recycled shipping boxes and packing "peanuts"

Your order might come in a clean recycled box. If "packing peanuts" are in your order, please be assured we did not purchase them. We are recycling them. If you cannot reuse them you can call the Plastic Loose Fill Council Peanut Hotline toll-free at (800) 828-2214 for businesses in your area who recycle them or simply check with a local mailing store.

RETURNS & EXCHANGES:

We want you to be happy with your purchase. If for any reason you are not you may return it within 30 days for a full refund (less any promotional discounts and shipping charges). After 30 days and up to 90 days we issue store credit.

We stand behind our products and guarantee your satisfaction! If an item arrives damaged please contact us promptly so we can arrange for a replacement. We will pay for the return postage of damaged or defective items.

Please call or email with any questions about our products prior to placing your order. If color is critical, sample swatches of most felt, fabrics and yarn can be purchased.

Please note, some items cannot be returned or are subject to a 15% restocking fee.

 

 

Instructions

Returns MUST be in new condition in their original packaging.

  • Pack the item with care to prevent damage in shipment, cushioning the corners of books, etc.
  • Include the original sales receipt and a note with the reason for your return.
  • Ship promptly to the address below via USPS, UPS or FedEx with tracking and insurance.

A Child's Dream, 214 Cedar St. Ste. A, Sandpoint, ID 83864

ALL SHIPMENTS MUST BE INSURED FOR THE FULL VALUE OF THE CONTENTS. A CHILDS DREAM IS NOT RESPONSIBLE FOR UNINSURED PACKAGES.

Exchanges

Please contact us within 30 days of receipt if you would like to exchange for a different size, color or item or to exchange a component of a doll making kit. Standard shipping fees apply. The customer is responsible for shipping charges both ways and returned items must be in new condition. Your exchange will be shipped once we have received your original item.

Non-returnables

We cannot accept returns of sale items, opened or used items, CDs and wind instruments, components of doll making kits, merchandise that has absorbed smoke or odors or anything not in its original packaging and in new condition. Goods classifed as non-returnables are non-refundable.

Restocking fee

Please order carefully and order color samples in advance if color is critical. A 15% restocking fee is charged on most felt (Holland, Premium, 3mm), all cut fabric, inner head tubing, weighed fiber, Eco Wool and doll making kits.

Any other questions?

 Please call us at (800) 359-2906 or email. We're here to help!