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Shipping & Returns

FREE SHIPPING at $110 and Flat Rate under $110.

  • Our FREE and FLAT RATE shipping applies to most prepaid online and phone orders in the 48 contiguous United States.*

  • Sometimes we are able to combine orders at your request but cannot apply free shipping retroactively.

  • We can ship to multiple addresses in one order. Shipping fees apply to each address.
  • Invoiced purchase orders do not qualify for free shipping.

Shipping Rates

You will receive an emailed tracking number once your order ships.

USA 48 STATES (Based on merchandise total):

 STANDARD (3-7 business days most orders)  

 Under $10.00

 $4.95

 $10 - $109.99

 $8.95 *

 $110 and up

  FREE *

* Exclusions: Extra shipping could apply to orders with 1 or more pounds of fiber, extra heavy or dimensional weight boxes or bulk discounted items. We will contact you.

 RUSH (2-4 business days) 

  • You are shown an ESTIMATE at checkout.

  • Final charge is based on weight and dimensions and is a minimum of $12.95 or actual postage PLUS $5 for RUSH.

  • We refund excess shipping paid or contact you for additional funds.

  • Please be available to avoid delays.

Submit by 12 pm Pacific Time on a business day for same day shipping. Delivery time is very reliable but not guaranteed. We use Priority Mail or UPS 3 Day Ground, whichever is less.

Overnight and Express 2-Day delivery are no longer available. 

 

OUTSIDE CONTINENTAL USA (Estimate):

We do not quote shipping in advance. Click here for the USPS shipping calculator. You will need to estimate the weight of your package.

Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, APO/FPO/DPO (5-6 business days)

  • Orders ship by Priority Mail.

  • You are shown an ESTIMATE at checkout.

  • Final charge is based on weight and dimensions and is the greater of our Flat Rate or actual postage/insurance cost + handling fee.

  • We refund excess shipping paid or contact you for additional funds.

Canada and International (usually 1-2 weeks)

  • Orders ship by the U.S. Postal service.

  • You are shown an ESTIMATE at checkout.

  • Final charge is based on weight and dimensions and is the greater of our Flat Rate or actual postage/insurance cost + handling fee.

  • We refund excess shipping paid or contact your for additional funds.

Packages weighing 4 pounds or more must ship by International Priority Mail and could cost more than DOUBLE the estimate to ship.

You are responsible for any customs, duty, taxes or brokerage fees charged by your country upon entrance. We cannot mark your package "Gift" or value the order at less than what you paid as that is illegal.

Delivery time can be longer during the holidays or if delayed in customs. Please allow up to 4 weeks. For package information click on the tracking number link emailed upon shipment or contact your local postal service with that number.

Countries we ship to: Australia, Canada, China, Europe, Mexico, New Zealand, South America, Thailand, and United Kingdom.

 

LOCAL PICK-UP

  • Order and prepay online.

  • In Ship To field, put local address or store address (214 Cedar St., Sandpoint, ID 83864) for sales tax purposes and to avoid shipping charges.

  • Select "Local Pick-Up" for your delivery option

  • We'll email you when your order is ready, usually in 1-2 business days unless we are closed for vacation. See the Customer Service page for closure days.

  • If you prefer, you may order by phone during Customer Service hours.

 

Shipping Notes

ADDRESS REQUIREMENTS

If you have a PO Box, please enter both that and your complete physical address in the shipping address section to ensure delivery. Avoid delays and surcharges, by providing a correct and complete shipping address including apartment, suite, or floor number.

We sometimes get asked to write a special note on the package asking the courier to leave it on the porch or some other unsecured location. Unfortunately, this voids the insurance on the package and if it goes missing, even if it was scanned delivered, we will not refund you or replace the order.

ADDRESS CORRECTION FEE & RESHIPS

We must pass on to you any address correction costs, reships or return shipping costs resulting from an incorrect or incomplete shipping address. Our couriers will not call you if they are unable to deliver your package. They rely on you to stay on top of any irregularities. We recommend you track your package's progress via the information contained in your shipping confirmation email.

We do not refund shipping on cancelled returned orders. Your merchandise refund may be reduced by the actual shipping costs.

GIFT ORDER?

Please take time to verify the accuracy of the address and enter the information carefully to avoid address correction costs charged by our couriers.

RECYCLED SHIPPING MATERIALS

Your order might come in a clean recycled box. If "packing peanuts" are in your order, please be assured we did not purchase them. We are recycling them. If you cannot reuse them you can call the Plastic Loose Fill Council Peanut Hotline toll-free at (800) 828-2214 for businesses in your area who recycle them or simply check with a local mailing store.

 

Returns & Exchanges

We want you to be happy with your purchase! If for any reason you are not you may return most items within 30 days for a full refund (less any promotional discounts and shipping charges). After 30 days and up to 90 days we issue store credit.

If an item arrives damaged, please contact us promptly so we can arrange for a replacement. We will pay for the return postage of damaged or defective items.

To exchange an item, please contact us within 30 days. Ship your package insured and with tracking; include your invoice and we will apply a credit towards a new item. You may exchange for a different size, color or item or exchange a component of a doll making kit.

Please call or email with any questions about our products prior to placing your order. If color is critical, sample swatches of most felt and fabric can be purchased.

Please note, some items cannot be returned or are subject to a 15% restocking fee (see below).

INSTRUCTIONS

Returns are only accepted in original and unopened condition.

  • Pack the item with care to prevent damage in shipment, cushioning the corners of books, etc.

  • Include the original sales receipt and a note with the reason for your return.

  • Ship promptly to the address below via USPS, UPS or FedEx with tracking and insurance.

A Child's Dream, 214 Cedar St. Ste. A, Sandpoint, ID 83864

WE RECOMMEND ALL SHIPMENTS BE INSURED FOR FULL VALUE OF CONTENTS.
A CHILDS DREAM IS NOT RESPONSIBLE FOR UNINSURED PACKAGES.

NON-RETURNABLES

We cannot accept returns of sale items, opened or used items, CDs and wind instruments, components of doll making kits, merchandise that has absorbed smoke or odors or anything not in its original packaging and in new condition. Goods classifed as non-returnables are non-refundable.

RESTOCKING FEE

Please order carefully and order color samples in advance if color is critical. Most felt (Holland, Premium, 3mm), all cut fabric, inner head tubing, weighed fiber, Eco Wool and doll making kits are subject to a 15% restocking fee.

ANY OTHER QUESTIONS?

Hope we answered any questions you might have but if not, please call us at (800) 359-2906 or email. We're here to help!